••
Residents of the Bono and Ahafo regions have ranked the Public Utilities Regulatory Commission (PURC) as one of the top-performing public institutions in the area following a period of high efficiency and consumer engagement. A recent assessment revealed that approximately 85% of surveyed residents rated the PURC's Bono Regional Office positively, citing its accessibility and professionalism as key factors. Most notably, the office achieved an extraordinary 99.20% complaint-resolution rate between 2019 and 2026, successfully addressing 7,798 out of 7,861 utility-related disputes brought forward by the public.
The high rating is supported by tangible outcomes for consumers who previously struggled with billing errors and service inconsistencies. Local residents, including Father Peter Yaw Oppong Kumi and Daniel Brigade, an accountant, shared testimonials of how the Commission's intervention led to significant reductions in their disputed utility charges. These cases have helped restore public confidence in the regulatory system, positioning the PURC as a trusted mediator capable of fostering constructive dialogue between consumers and utility providers while ensuring fair treatment for all parties involved.
According to Patrick Antwi, the Bono Regional Manager of the PURC, the office's success is rooted in a commitment to neutrality and evidence-based regulation. He emphasized that the Commission maintains a strictly impartial stance, ensuring that every resolution is based on verifiable facts rather than bias toward either the consumer or the utility company. This approach has not only won the trust of the public but has also improved the working relationship between the regulator and service providers, who now view the Commission’s oversight as a necessary component of quality public service.
Looking ahead, the PURC intends to build on this momentum by expanding its public education initiatives across the Bono and Ahafo regions. By proactively informing residents of their rights and responsibilities, the Commission aims to minimize future disputes and ensure that utility services are delivered transparently. The overwhelming support from the community serves as a benchmark for public service excellence in Ghana, demonstrating how proactive engagement and efficient dispute-resolution mechanisms can transform the relationship between citizens and state institutions.