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The Electricity Company of Ghana (ECG) has launched a comprehensive nationwide meter audit across all its operational zones to tackle commercial losses and enhance revenue assurance. This exercise is primarily aimed at identifying and curbing electricity theft, which has long undermined the financial stability of the utility provider. By inspecting the integrity of metering systems, the ECG intends to ensure that all power consumed is accurately measured and billed, ultimately improving service delivery for all customers.
The audit exercise covers a wide range of installations, including prepaid and postpaid meters as well as Special Load Tariff (SLT) systems. To facilitate a smooth process and protect customers from fraudsters, the ECG has introduced verification protocols for its field personnel. Customers are encouraged to verify the identity of any individual claiming to be an ECG official by using a designated USSD code or contacting the company’s customer call center. The company stressed that all authorized personnel will possess official identification, and customers have the right to confirm these credentials before granting access to their properties.
In a significant departure from routine maintenance, the ECG noted that it would not be issuing individual prior notice letters to customers for this specific audit. The company stated that the general public announcement serves as official notification, and it has cautioned the public against obstructing authorized officers in the discharge of their duties. This nationwide initiative is supported by regulations from the Public Utilities Regulatory Commission (PURC) and represents a critical step in the ECG's broader strategy to modernize the national grid and eliminate illegal connections that cause technical and financial strain on the power sector.